The Evolving Global Privacy Framework
2 min read

The Evolving Global Privacy Framework

There are few certainties in 2020 given the global geo-political, social and economic landscape. What in January looked like an already complicated year changed immeasurably as Covid-19 spread around the globe. The global response by nation states to the pandemic, unprecedented in the modern era, brought the privacy of citizens to the fore yet again as governments sought to use smart devices to track the spread of the virus by collecting and processing data about the user’s movements and behavior.

Making Consumer Privacy A Priority – Why The Consumer Experience Must Have Data Privacy At Its Core
3 min read

Making Consumer Privacy A Priority – Why The Consumer Experience Must Have Data Privacy At Its Core

Respecting consumer privacy has become a trend epidemic with brands wanting to be at the forefront of illustrating transparency to gain consumer trust. You can read through any major news outlet and find stories about the evolving global privacy laws, and expert opinion on how and why we need to empower today’s consumer when it comes to their personal data. In today’s digital world, brands know more about a consumer through their digital appetite, without ever meeting them. But finding a way to make sense of and utilise this data is a big challenge for businesses.

Data Privacy Versus Customer Analytics: How To Do Both
2 min read

Data Privacy Versus Customer Analytics: How To Do Both

Companies across all industries are under increasing pressure to become more data driven by expanding their customer data analytics initiatives. However, these initiatives often conflict with – and can be stymied by – evolving data privacy regulations if not proactively dealt with. I’ve spoken with companies across retail, telecommunications, financial services and the automotive industry who are all wrestling with this data utility/data privacy trade-off in key analytical areas such as personalization and predictive modeling. This leaves companies facing what can be an existential question. How can we use customer data to drive new business opportunities while at the same time protect that data and comply with new, complex regulations?