‍26 / 02 / 2019

Head of Platform Management

We are looking for a Head of Platform Management to join our growing operations team in our Dublin head office. The person will be responsible for building out a platform management team with two primary responsibilities – platform operations and platform performance management. This is an exciting opportunity for a versatile and enthusiastic individual to work in a truly industry leading organization and to shape the direction of operations management.

The Head of Platform Management role will require hands-on involvement in establishing the technology, processes and team structure required to build a world class operations centre. The position reports into Trūata’s Chief Operating Officer. The Trūata core platform is a multi-vendor cloud-based solution which utilizes both internally developed and 3rd party technology and toolsets. The Head of Platform Management will be the primary contact and escalation point for all technical and operational issues related to all aspects of our platform.

Key Responsibilities:

  • Establish internal and 3rd party platform monitoring controls and technologies for mission critical core operations processes including data ingestion, data validation processes, scheduling and processing of data risk assessment, data analytics and data modelling processes
  • Implement incident reporting and management procedures with supporting technologies; Drive resolution of high-severity outages
  • Defining and managing engagement and escalation processes with 3rd party managed service relationships
  • Monitor and report on platform KPIs and ensure that Trūata are meeting and exceeding our customer SLAs
  • Monitor and report on key vendor performance against SLAs
  • Ensure change management processes support high availability and service levels
  • Provide executive visibility of operational performance
  • Building out of a word class operations and incident response team, ensuring all staff acquire the necessary skillsets to execute their function and meet goals
  • Driving team engagement, performance and career path opportunities
  • Work with operations leadership to deliver and maintain ISO certification
  • Engage with our engineering, cloud architecture and devops teams to ensure that platform performance and monitoring capabilities are embedded into our architecture and delivery processes, and to continually improve service availability and reliability
  • Continually improve operational processes and procedures

What you need:

  • A Graduate degree in a technical discipline (computer science, engineering)
  • 7+ years’ experience in operations and platform management from hands-on to leadership
  • Full operations program management experience with budgetary responsibility
  • Operations management experience in cloud environments, primarily Azure and IBM Cloud
  • Big Data infrastructure operations management experience (Hadoop, HDInsights, BigSQL, etc)
  • Experience in a wide range of networking, data security and monitoring technologies and infrastructure
  • Key vendor relationship management experience
  • Experience in people-management and conflict resolution
  • Flexibility to operate successfully in a dynamic environment
  • Strong communication and presentation skills
  • Exposure to anonymization, data privacy or GDPR related operations requirements an advantage

About Trūata

Set up as a trust, Trūata offers a new approach to handling data anonymization and analytics to help organizations meet the standards of personal data protection envisioned by the GDPR. Trūata anonymizes client data and provides analytic services that can be used to power business decisions. We take pride in offering an energetic and contemporary employee experience, supported by an array of benefits that provide our employees and their families with flexibility, quality and value.


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